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Conditions of Use
Consumer Trading Conditions
(For trade and business customers separate terms and conditions apply, please contact us for more details on service@casstrom.se or call +46 (0) 950 - 700 590.

The following terms and conditions apply to all transactions on www.casstrom.se and with Casström AB. Placing an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

The Contract between us
By placing an order, you are making an offer which Casström AB can either accept or decline. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm if your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. The agreement is governed by Swedish law.

Making a purchase
We accept orders via:

• The web,
• Email to service@casstrom.se
• Fax to +46 (0) 950 - 661 26
• Telephone on +46 (0) 950 - 700 590 and also via skype (Skype name casstrom) between 8:00 - 17:00pm CET time, Mon-Fri.


Payment Options
We accept the following:
• Visa
• Visa Electron
• MasterCard
• Amex
• Switch
• Solo
• Maestro
• PayPal transfer and
• Bank transfers (BACS, CHAPS).

Currencies Accepted
We accept orders in Swedsih Kronor (SEK), Danish Kronor (DKK) and Euro (EUR).

Delivery of goods                         

Items that are in stock will be dispactched the next working day after receipt of cleared payment under normal circumstances, however may during very busy periods be sent out within 5 working days. However, non stock items may take up to 30 days (see further details under the Shipping & Returns section).

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Please note that we cannot guarantee the delivery timescales - for example, during busy periods and adverse weather conditions deliveries may be subject to delays. We can always provide proof of posting and tracking information for all of our deliveries.

Shipping and handling
We will send items to all of Europe, but can upon request also ship to other countries (please contact us to confirm). Postage and Packing charges for orders within Sweden are based on the weight and relative cost of postage to your location. We will send items by either standard, recorded or special delivery via the Swedish postal service Posten, and sometimes via courier or alternative freight depending on the item(s) being sent. Postage charges will be confirmed before you commit your order.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Cancellations and returns
Your satisfaction is important to us and if you want to cancel your order or return an item please contact us on +46 (0) 950 - 700 590 or email service@casstrom.se .

Please feel reassured that:

•All items are quality checked before being dispatched. However, if you have received damaged or faulty goods then we will either replace them or credit the card you used to pay for the goods, the same applies if an incorrect item was sent out, ie a different item to the one which was bought. We will also refund your delivery charges, items will need to be sent back using a recorded postal service, only when item/s are received back can a refund be given. Please ensure that original packaging is kept and used for returns, no reimbursement will be made for replacement packaging required if original packaging has been destroyed.
•If you simply do not like what you bought then once you have returned it we will credit your card. All goods must be returned within 30 days of receiving the order. Goods must be returned unused and in an "as new" condition. Goods will need to be sent back using a recorded postal service, postal charges will not be reimbursed in this case. Only when items have been received back can a refund be given for the item bought. Please ensure that original packaging is kept and used for returns, no reimbursement will be made for replacement packaging required if original packaging has been destroyed.
Cancellation by us
We reserve the right to cancel the contract between us if: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area or country; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by email and will re-credit your account any sum deducted by us from your credit card or other payment method as soon as possible. We will not be obliged to offer an additional compensation for disappointment suffered.

Enquiries and complaints
If you contact us with an enquiry or complaint, it is our policy to aim to reply to you within one business day of the initial call or email.

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems.

Knives
We do not supply knives, implements or tools to persons under the age of 18 years of age. By placing an order for knives / tools with Casström AB you declare that you are 18 years of age or over. These items must be used responsibly and appropriately in accordance with the law of the country and common sense.

Privacy
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the best practice.
We do not pass your information to any third parties your explicit agreement, except where required by law and in order to fulfil delivery of your orders and process your payments. You will be asked to confirm your wish to receive information and communication from us in the future. If you wish to stop receiving any information about us and our services, please email your request to service@casstrom.se
We do not see or collect your credit card details as they are processed via our webshop provider Textalk, through a secure web space.
For details of our full Privacy Policy please see the separate Privacy Policy web-page.

Disclaimer
Except as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, under or in connection with the contract between us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
By placing an order on our site you are confirming that you have read and understand and agree to the terms set out or described on this website.